What this policy covers
This policy explains what information Zen Matcha Bar collects when you visit our website or place an order, how we use it, and the choices you have. It applies to everyone who interacts with zenmatcha.in.
Information we collect
- Account details — your name, mobile number, and (optionally) email when you sign in or place an order.
- Order details — items ordered, delivery address, pinned location, preferences, and payment confirmation from our payment processor (Razorpay). We do not store your card or UPI credentials.
- Usage information — pages visited, actions taken (such as adding items to cart or starting checkout), device type, browser, and approximate city/state derived from your IP address. This helps us understand how the site is used and improve it.
- Cookies and similar technologies — small files that keep you signed in, remember your cart, and let us measure site usage.
How we use your information
- To process and deliver your orders.
- To send order updates over SMS, WhatsApp, or email.
- To improve the website, fix issues, and understand which products and pages customers find useful.
- To prevent fraud and keep the site safe (for example, by detecting unusual sign-in attempts).
- To comply with legal and tax obligations.
Analytics and product measurement
We use PostHog, a product analytics service, to understand how customers use Zen Matcha Bar. This includes pages visited, actions taken (e.g. adding items to cart, starting checkout), device type, approximate location (city/state), and your account email and name once you sign in. Sensitive form inputs such as phone numbers, OTPs, and payment details are masked and are not captured.
Who we share information with
We share information only with service providers that help us run the business — currently Supabase (account and order storage), Razorpay (payment processing), our SMS/WhatsApp providers (order updates), and PostHog (analytics). We do not sell your personal information.
How long we keep it
Order records are retained for as long as required by tax and accounting law in India. Account profile information is kept until you ask us to delete it. Analytics events are retained in aggregate for up to 12 months.
Your rights
Under India’s Digital Personal Data Protection Act, 2023, you can ask us to:
- See what personal information we hold about you.
- Correct anything that is wrong.
- Delete your account and personal information (we may keep a minimum record of past orders for legal reasons).
- Withdraw consent for marketing messages.
Write to us at contact@zenmatcha.in and we will respond within a reasonable time.
Changes to this policy
If we update this policy, we will change the “last updated” date above. Material changes will be flagged on the website.
Contact
Questions about this policy? Email contact@zenmatcha.in.