Made to order
Every drink is prepared fresh after you pay, so we cannot resell or reuse it. That is why the rules below are specific. If something goes wrong with your order, we will put it right.
When we refund or remake
You are eligible for a refund or a remake of the affected item if your order arrives:
- with the wrong item,
- with an item missing, or
- spilled, damaged or spoiled.
Please tell us within 2 hours of delivery, and send a photo of the item and its packaging. We will offer a refund or a remake of the affected item.
How to reach us
Message us on WhatsApp or email contact@zenmatcha.in with your order number and the photo.
How refunds are paid
Once a refund is approved, we start it immediately. It goes back to the payment method you used. How quickly it shows up depends on your bank or payment app, and is usually within 5 to 7 business days.
Cancellations
Because every drink is made to order, an order cannot be cancelled once it has been paid for. If we are unable to make or deliver your order, we will cancel it ourselves and refund you in full.
Payment taken, order not confirmed
If money was deducted but your order was not confirmed, the payment is normally returned by your bank within 5 to 7 business days. If it has not come back by then, contact us with the payment details and we will help trace it.
Your rights
Nothing in this policy limits rights that cannot legally be limited under Indian consumer law.