Using Zen Matcha
These terms apply when you use zenmatcha.in, the Zen Matcha Bar mobile apps, or place an order with us. By continuing, you agree to provide accurate account, delivery, and contact information and to use the service lawfully.
Orders and availability
Products, prices, delivery areas, fees, and availability may change. Your checkout summary shows the amount due before payment. An order is accepted after payment is confirmed and we begin fulfilment. We may decline or cancel an order if an item is unavailable, the address cannot be served, or fraud is suspected; any amount due back will be handled through the original payment method.
Payments
Payments are processed by Razorpay and its supported payment partners. We do not store your full card or UPI credentials. You authorise us and our payment providers to process the displayed amount for your order.
Delivery, issues, and refunds
Delivery estimates are estimates and can be affected by traffic, weather, rider availability, and other conditions. Contact us as soon as possible if an order is incorrect, damaged, missing, or needs to be cancelled. We review each request based on the order status, the circumstances, and applicable law.
Accounts
Keep access to your phone number secure and tell us if you suspect unauthorised use. You can permanently delete your account from the app or our account deletion page. Our Privacy Policy explains how personal information is handled.
Service changes and responsibility
We may update, suspend, or discontinue parts of the service. To the extent permitted by law, Zen Matcha Bar is not responsible for indirect losses or failures caused by events outside our reasonable control. Nothing in these terms limits rights that cannot legally be limited under Indian consumer law.
Contact
Questions or order concerns? Email contact@zenmatcha.in. These terms are governed by the laws of India, with disputes subject to the courts with jurisdiction in Hyderabad, Telangana.